Published to mark the first 25 years of Transport for London, this fascinating book is the first comprehensive history of the organisation since its creation in 2000. It gives readers a ringside seat at the TfL table during moments of crisis, pressure, innovation and strategy – amidst the daily challenge of keeping a historic city on the move.
 
This story of the transformation of transport and life in the capital is told through the testimony and insights of those who have led TfL. It explores personal motivations, reflections and regrets, triumphs and tribulations, across 25 years of turbulent change – from an analogue past to a digital present – as London strives to remain the dynamo of the UK economy and one of the richest and most varied places to live and work in the 21st century.
 
TfL is widely respected by city and transport leaders around the world for its innovation and integration in urban mobility and long-term planning. There is global interest in its city leadership, continual innovation, and use of digital technology. Since the creation of the London mayoralty in 2000, TfL has delivered both the city’s day-to-day transport operations and its long-term vision. Much has been achieved against a backdrop of rapid societal and technological change. Yet London remains a city whose identity is deeply entwined with its transport – from the Underground roundel, Johnston typeface and Harry Beck’s map to red buses,  “Mind the Gap” announcements,  and now the palaces of the Elizabeth line. 
 
Author Sam Mullins, Emeritus Director of London Transport Museum,  has interviewed leaders and decision makers while their memories are fresh, encouraging them to reflect on their time and experiences within TfL, exploring how and why decisions were taken, risks were assessed, and innovations were made at particular moments in time. This includes the response to the devastating terrorist attacks in 2005, the winning of the Olympic Games for 2012, the building of the Elizabeth Line, among other major events. The story reveals the human dimension of leadership of a major public institution. At a time when Post Office and water company executives are being exposed for having lost sight of who they serve, this is a study in commitment and accountability to Londoners, to the transport system’s customers and stakeholders and to building a culture which promotes and sustains that commitment.
 
For anyone who has travelled in London, this book offers a new perspective on the decisions, dilemmas and people behind their journeys. It is a revealing portrait of how a great city moves – and what it takes to keep it moving.